Page 7 - December 2022

ESPC NEWS

ESPC launches new initiative to raise
standards in the property industry

ESPC’s charter aims to raise the bar when it comes to the quality of service
and expertise from local solicitor estate agents.

n Scotland, solicitors are at the heart these firms to keep ahead of pending regulation
of all property transactions and are an of property agents which is a new framework to
Iessential part of both home buyer and be introduced for all estate agents in the UK.
seller requirements. Solicitor estate agents are
uniquely placed to assist clients in all aspects Firms have also committed to participating Festive opening hours
of the property transaction and are already in continuous professional development and
committed to doing the best for their clients high-level training to ensure that they can fully
through the Law Society of Scotland guarantee. support their clients and provide a first-class
service.
ESPC’s new charter sets to push standards
higher, with a renewed focus on customer The charter encompasses all elements of the
care, client communication, and training and property transaction for both home buyers Day/date Edinburgh Property ESPC Mortgages ESPC Lettings
development. Based on independent market and sellers taking them through each stage of Information Centre
research commissioned by ESPC earlier this property marketing and the legal process and December
year, it is clear that being signed up to a charter outlining the high standards that the firm has Friday 23rd 10am-5.30pm 9am-5.30pm 9am-5.30pm
is important to home sellers, with nine out of 10 committed to.
respondents rating it as very or quite important Saturday 24th Closed Closed Closed
when selecting a selling agent. Sunday 25th Closed Closed Closed
Paul Hilton, ESPC CEO, comments: “Our aim
is to make the process of buying and selling Monday 26th Closed Closed Closed
At the time of writing, a total of 32 solicitor property in Edinburgh, the Lothians, Fife, the
estate agents who are members of ESPC have Borders and Dumfries and Galloway as positive Tuesday 27th Closed Closed Closed
already committed to the charter and will as possible. The new ESPC charter really Wednesday 28th 9am-5pm Email only* Closed
proactively encompass the charter pledges highlights the commitment that both ESPC and Thursday 29th 9am-5pm Email only* Closed
throughout their operations. The charter allows our solicitor estate agents are making to quality
and service standards. Friday 30th 9am-5pm Email only* Closed
Saturday 31st Closed Email only* Closed
“I am delighted that 32 of our member firms
have already signed up to the charter. These January
firms are keeping their clients’ desires at the Sunday 1st Closed Email only* Closed
forefront of the property journey and I’m
excited for the opportunities that the charter will Monday 2nd Closed Email only* Closed
provide. The Scottish home buying and selling Tuesday 3rd Closed Email only* Closed
process is far superior to many others and our Wednesday 4th 10am-5.30pm 9am-5.30pm 9am-5.30pm
assistance in further strengthening our solicitor
estate agent member firms by providing them Thursday 5th 10am-5.30pm 9am-5.30pm 9am-5.30pm
with training and additional resources has been
very welcomed.”
*Email fsenquiries@espc.com
6 | espc.com