Page 58 - ESPC Training Booklet

INTERIORS LOTHIAN VIEW,

175 TOWNHILL ROAD, DUNFERMLINE, KY12 0DQ
VIRTUAL HOME DESIGN

We explore how John Lewis has taken its home design service online in order to meet OFFERS OVER £595,000 5 4 2 E
the evolving needs of people in recent months.
ESPC PROPERTY

Over the last few months, John Lewis has “After listening to the customer and
introduced a virtual home design service, understanding their style preferences, we
offering expert interior advice with a Home then create a scheme tailored to the
Design Stylist. The aim is to help customers customer’s feedback and then supply a
by providing home inspiration, support and product list of the items we’ve discussed or a
advice, all while they remain in the comfort personalised image board or Pinterest board
of their own home. to help bring the design to life. We can also
send various samples for window treatments,
This service can help with many aspects of upholstery, flooring, wallpaper and paint cards.
home design, ranging from repurposing ideas
and tips to make spaces more comfortable to “During lockdown, customers have been
creating an area that is flexible for work, re-evaluating their homes and looking for
or even tackling a new interiors project. ways to make their spaces multi-functional
and allow for more flexible living in these
During a one hour video call, customers can extraordinary times.”
virtually “walk” the Stylist through their home
and discuss inspiration. The Stylist will spend
some time pulling together a mood board,
ideas and a shopping list, and will send this
directly to the customer following the call.

Jane Reid, Partner & Home Design Stylist at
the John Lewis store in Edinburgh, explained:
“We’ve been really excited to offer our
customers an alternative to our in-store
consultations and our virtual appointment
service has been incredibly popular over the
past few months. Once a virtual appointment
has been booked, the steps that follow are
very similar to our in-store appointments.
This stunning traditional Victorian home circa 1890, is quietly situated north of Dunfermline,
“We ask the customer to send pictures of the on approach to the village of Townhill and set amidst 1/2 acre of mature grounds. This
space they are looking to update and any
other relevant information to allow us to prestigious family home is a credit to the present owners who have renovated and restored
prepare some initial ideas. Once the virtual this substantial dwelling house over the years. The accommodation offers a wealth of period
appointment has begun they can also show features including original cornicing, ceiling rose and feature fireplaces.
us around their space and we can use a
second screen to present our ideas back to Viewing Information
the customer.
Telephone Morgans on: 01383 280427
or email: info@morganlaw.co.uk
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